QUALIFICATIONS:
- College graduate with a degree in any field.
- Open to both male and female candidates.
- Trainable and adaptable to new tasks and procedures.
- Possesses a pleasing personality and excellent interpersonal skills.
- Proficient in Microsoft Office applications (e.g., Word, Excel, Outlook).
Job Summary:
As a Service Receptionist at Toyota Valencia, you will serve as the first point of contact for customers visiting the service department. Your primary responsibility will be to greet customers, schedule service appointments, and provide administrative support to ensure smooth and efficient operations.
Key Responsibilities:
- Welcome customers to the service department in a friendly and professional manner.
- Listen attentively to customer’s concerns and inquiries, demonstrating empathy and understanding.
- Schedule service appointments for customers based on their availability and service requirements.
- Coordinate with service advisors and technicians to ensure timely and efficient allocation of service slots.
- Communicate with customers via phone, email, or in person to confirm appointments, provide service updates, and address any questions or concerns.
- Serve as a liaison between customers and service staff, relaying relevant information accurately and promptly.
- Perform general clerical tasks such as filing, photocopying, and data entry to maintain organized records.
- Assist in processing service-related paperwork, including work orders, invoices, and warranty claims.
- Provide basic information about service procedures, pricing, and dealership policies to assist customers in making informed decisions.
- Direct customers to the appropriate service advisor or technician for detailed assistance with technical issues or diagnostics.
- Strive to ensure a positive customer experience by addressing customer inquiries promptly and professionally.
- Collect feedback from customers regarding their service experience and escalate any unresolved issues to management for resolution.
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the specific role and level within Toyota Valencia City.