Job Summary:
The Service Administrator plays a key role in supporting the daily operations of the Service Department by managing administrative tasks, ensuring timely documentation, coordinating customer service activities, and maintaining accurate service records. This position ensures a smooth workflow between customers, service advisors, technicians, and management, contributing to overall customer satisfaction and operational efficiency.
Key Responsibilities:
- Administrative Support:
- Prepare and manage service-related documents, reports, invoices, and repair orders.
- Maintain updated records of all service transactions in compliance with company standards.
- Customer Coordination:
- Assist customers regarding service appointments, status updates, and inquiries.
- Coordinate with Service Advisors and Technicians to ensure accurate and timely information is relayed to clients.
- Inventory and Documentation:
- Assist in managing tools, equipment, and service forms inventory.
- Ensure accuracy and completeness of all required documentation and filing systems.
- Communication and Coordination:
- Communicate effectively with internal departments to support service delivery.
- Prepare and circulate internal memos and service-related correspondence.
- Process Improvement and Monitoring:
- Support the Implementation of service process improvements and standard operating procedures.
- Monitor service KPIs and provide administrative support for reporting performance data.
QUALIFICATIONS:
- Graduate of any field
- Strong customer service and interpersonal skills
- Highly organized and detail-oriented
- Capable of managing multiple tasks efficiently and meeting deadlines
- Strong analytical and basic mathematical abilities
- Excellent oral and written communication skills
- Proficient in Microsoft Office and other relevant software
Note: This is a general job description. Specific responsibilities and requirements may vary depending on the actual role and operational needs within Toyota Valencia.