QUALIFICATIONS:
- Excellent communication and customer service skills.
- Excellent organizational and time management skills.
- Strong supervisory skills.
- Strategic thinker with the ability to be resourceful and proactive.
- Male or Female.
Job Summary:
The Reception Head at Toyota Valencia oversees the front desk operations, ensuring all customer interactions are handled efficiently and professionally. This role requires excellent communication and customer service skills, strong organizational and time management abilities, and effective supervisory skills. The Reception Head will lead the reception team, manage daily activities, and ensure a high standard of service is maintained at all times.
- Supervise and lead the reception team, providing guidance and support to ensure efficient and professional service.
- Assign tasks and responsibilities to reception staff, ensuring coverage and efficient workflow.
- Conduct training sessions for new hires and ongoing training for existing staff to maintain high service standards.
- Ensure all customers are greeted warmly and provided with accurate information and assistance.
- Address and resolve customer inquiries, concerns, and complaints promptly and professionally.
- Maintain a customer-centric approach to ensure high levels of customer satisfaction.
- Oversee the daily operations of the reception area, ensuring it is clean, organized, and well-maintained.
- Implement and maintain standard operating procedures for the reception area.
- Monitor and manage the flow of customers and visitors to prevent congestion and ensure a smooth experience.
- Manage schedules and appointments, ensuring timely and efficient handling of all reception tasks.
- Prioritize tasks and manage time effectively to ensure all duties are completed accurately and on time.
- Coordinate with other departments to facilitate smooth operations and communication.
- Develop and implement strategies to improve reception operations and customer service.
- Anticipate potential issues and proactively address them to ensure seamless operations.
- Utilize resources effectively to enhance the efficiency and effectiveness of the reception area.
- Conduct performance evaluations and provide feedback to reception staff.
- Manage staff schedules, including shifts, breaks, and time off, to ensure adequate coverage.
- Foster a positive and collaborative work environment, promoting teamwork and employee morale.
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the specific role and level within Toyota Valencia City.