Job Summary:
The Customer Relations Officer is responsible for delivering exceptional customer service and ensuring customer satisfaction throughout their dealership experience. This role includes handling inquiries and concerns, coordinating with relevant departments, and promoting a customer-first culture within the dealership.
Key Responsibilities:
- Customer Assistance and Inquiries:
- Greet and assist customers in a professional and friendly manner.
- Respond to inquiries and concerns via phone, email, or in person in a timely and efficient way.
- Monitor and ensure the resolution of customer complaints or feedback.
- Documentation and Reporting:
- Maintain accurate records of customer interactions, concerns, and resolutions.
- Prepare reports and summaries related to customer satisfaction and service performance.
- Coordination and Follow-up:
- Coordinate with different departments to resolve customer issues and ensure a smooth transaction flow.
- Follow up with customers after service or sales transactions to ensure satisfaction.
- Customer Experience and Events:
- Assist in planning and executing customer appreciation events, surveys, and other CRM activities.
- Promote a positive dealership image and maintain a welcoming environment at the customer lounge or reception area.
- Administrative Tasks:
- Assist with front desk duties and handle appointment scheduling.
- Support marketing or promotional efforts with basic graphic design (if applicable).
QUALIFICATIONS:
- Graduate of a four-year course, preferably in Business or Hospitality
- Strong oral and written communication skills
- Proficient in Microsoft Office; basic graphic design skills are a plus
- Professional appearance and friendly demeanor
- Male
Note: This is a general job description. Specific responsibilities, requirements, and scope of work may vary depending on the actual role and operational needs within Toyota Valencia.