Job Summary:
The Marketing Professional is responsible for promoting Toyota vehicles, products, and dealership services while building positive relationships with prospective and existing customers. This role supports sales and marketing activities through customer engagement, lead generation, follow-ups, and participation in dealership promotions and events. The position requires excellent communication and customer service skills, a professional and approachable personality, and the ability to contribute to the achievement of dealership sales and marketing objectives.
Key Responsibilities:
- Sales and Marketing Activities
- Promote Toyota vehicles, dealership services, and ongoing sales and marketing programs to prospective customers.
- Assist in generating leads through showroom activities, referrals, events, and other marketing channels.
- Participate in dealership promotions, exhibits, and community or field marketing activities.
- Support the Sales Team in achieving established sales and marketing targets.
- Customer Engagement and Relationship Management
- Welcome and assist prospective customers in a professional, couteous, and friendly manner.
- Identify customer needs and provide appropriate information about Toyota vehicles, features, and available offers.
- Conduct regular follow-ups with leads and existing customers to maintain engagement and strengthen relationships.
- Address customer inquiries and concerns promptly and professionally.
- Lead Generation and Sales Support
- Gather and maintain accurate customer and prospect information for follow-up and sales activities.
- Assist in scheduling customer appointments, showroom visits, and vehicle presentations.
- Endorse qualified leads to the appropriate Sales Consultant or department for further assistance.
- Marketing Coordination and Documentation
- Coordinate with the Sales and Marketing Teams in implementing promotional activities and campaigns.
- Maintain records of customer interactions, leads, follow-ups, and marketing activities.
- Assist in preparing basic sales and marketing reports and other required documentation.
- Customer Service and Professional Representation
- Deliver a consistently positive customer experience throughout all customer interactions.
- Represent Toyota Valencia professionally during dealership activities and external events.
- Follow dealership policies, procedures, and customer service standards at all times.
QUALIFICATIONS:
- Graduate of any field
- Excellent communication and customer service skills
- Sales experience is an advantage
- Pleasing personality
- Male/Female
Note: This is a general job description. Specific responsibilities and qualifications may vary depending on the specific role and level within Toyota Valencia City.
